Terms and Conditions

Payment Methods

Kustom Checkout Solution

We use Kustom Checkout to manage your purchase at our store. The Kustom Checkout is an independent checkout solution provided by Kustom AB through which payment methods and delivery options are available.

Kustom is not a bank and does not process payments directly, Kustom provides the interface and logic that displays the applicable payment methods.

When you use the checkout to complete your purchase, you will be offered different payment methods. These payment methods are processed by separate providers, depending on the payment method you select when you finalise your purchase. For the payment, you are redirected to a payment service provider, such as Klarna, Swish, MobilePay, Vipps, iDEAL | Wero and Billie, where the purchase is completed.

In order to make your shopping experience effortless, the Kustom Checkout includes automatic filling of your information if you saved your information or previously entered your information in the Kustom Checkout.

Kustom will not perform any credit check, instead that may be performed by the payment method you have selected to pay for your purchase.

By clicking “Pay Purchase” in the checkout, You agree to our terms, the Kustom’s terms of use, and acknowledge Kustom’s Privacy Notice.

More information about how Kustom handles your data and operates the checkout process can be found in the Terms of Use and Privacy Policy. They can be found here.

Stripe

Stripe securely processes all payments made through Kustom Checkout. This applies to all the available payment methods. Stripe is regulated in Europe and is authorised by the Central Bank of Ireland (reference number: C187865) as an electronic money institution (EMI). It is legally permitted to issue electronic money, execute payment transactions, issue payment instruments, and acquire payment transactions. See the Central Bank of Ireland’s register for more information.

Available Payment Methods

Through Kustom Checkout, you may be offered the following payment methods:

Pay directly from your bank account

With Kustom Checkout, you can pay quickly and securely using your online bank account. We support direct bank transfers via providers like Trustly and local favorites (e.g., Swish or Nordea), ensuring your payment is processed instantly without needing a credit card.

Cards

You can pay using debit or credit cards from Visa, Mastercard and American Express.

The payment is securely processed by Stripe via the Kustom checkout solution. All card information is transmitted encrypted and processed according to the PCI DSS security standard. Kustom never stores your card information.

Klarna

With Klarna, you can choose to pay now, buy now and pay later, or in installments, depending on which options Klarna makes available for your purchase.

When you choose Klarna, Klarna Bank AB handles the payment process, including any credit checks and invoicing. We receives payment from Klarna, and you pay to Klarna according to their terms.

For more information on how Klarna processes personal data, please refer to Klarna’s Privacy Policy.

Swish

You can pay quickly and securely with Swish.

When selecting Swish, you approve the payment in the Swish app using Mobile BankID. The payment is processed by your bank and Swish.

Apple Pay

If you use a compatible Apple device, you can pay with Apple Pay.

Payments are verified using Face ID, Touch ID or your device passcode.

Apple Pay uses a secure payment token instead of your actual card number, which means that neither We, Kustom nor Stripe ever see your full card number.

Apple Pay relies on your browser’s or device’s built-in capabilities and normally does not place its own cookies on our website.

Google Pay

With Google Pay, you can pay using the cards stored in your Google Wallet.

Google Pay uses tokenization and multiple layers of security (such as encryption and biometric verification or PIN). Your actual card number is never shared with us, Kustom nor Stripe.

To display the Google Pay button, a technical script is loaded from Google. This may use technical cookies or local storage for fraud prevention.

MobilePay

MobilePay is a mobile wallet commonly used in Denmark and Finland.

When you select MobilePay, you complete the payment inside the MobilePay app and approve the purchase there.

Once approved, Stripe processes a card transaction in the background using the card linked to your MobilePay account.

Vipps

Vipps is a mobile payment service used in Norway. When selecting Vipps, you complete the payment in the Vipps app, typically using BankID or another strong authentication method.

Stripe then processes a card transaction via the card linked to your Vipps account.

iDEAL | Wero

For customers with Dutch bank accounts, iDEAL | Wero allows you to pay directly through your online banking environment.

When selecting iDEAL | Wero, you choose your bank and log in as usual. The payment is confirmed by your bank, and We receive immediate payment confirmation via Stripe.

Billie

For business customers in Sweden, Kustom offers Billie, a B2B “Buy Now, Pay Later” solution.

When choosing Billie, a quick credit assessment is performed, and business customers can typically receive 30-day payment terms.

We receive funds directly from Billie once the item is shipped, while the business customer pays Billie according to their terms.

Billie is intended for business purchases only, not consumers.

Bank Transfers

In some cases, you can pay by bank transfer. When selecting this method, you will receive payment details (for example, a virtual bank account number) to send your payment to.

Funds are transferred from your bank to an account managed via Stripe. Stripe automatically matches your payment to your order without exposing your actual bank details.

Your order is processed once the order has been received and reconciled with the payment.

Security for Payments

All payments made through Kustom Checkout are fully encrypted and comply with European security requirements, including PSD2 and Strong Customer Authentication (SCA).

Security for Card Payments

Kustom does not store your card information. All card information is encrypted (SSL) and processed by the payment providers in accordance with PCI DSS standards. Strong Customer Authentication (e.g., 3D Secure, BankID) may also apply depending on the payment method you have selected.

Cancelled orders online

If your order has been cancelled because not all products were available in the store or in our warehouse, the funds will be refunded to you via Kustom. The refund will be made to the same payment method used for the original order. Refunds are usually processed within 1–3 business days.

Privacy and Cookies

Kustom may use a cookie to autofill your personal details (such as name, address, or ID number) during checkout, based on information you’ve chosen to save. This data can be retrieved from us or our partners. You can disable autofill at any time, either by adjusting your settings during purchase, contacting us, or deleting cookies from your device.

Please find Kustoms Privacy Policy here.

Kustom, Stripe, and each payment method such as Klarna, Swish, Billie, etc. act as separate data controllers for their respective processing activities.

We never store card numbers or card information.

PayPal

You can pay your order securely using PayPal.

Delivery Methods

We ship your orders utilizing Finnish Posti and its international mail delivery partners.

Orders are usually delivered directly to your home door with your daily mail delivery. These orders do not have a tracking possibility. Bigger orders are delivered as a trackable parcel to your home, or in some cases, to the nearest pick-up location.

Delivery Costs

All consumer orders are delivered with a flat price of 3.90 euros.

Delivery Time

We ship our products from our workshop in Hyvinkää, Finland. The delivery time of your order depends on your location.

The usual delivery time is 5-10 working days. Due to the global pandemic, there may be delays that we can not affect.

Ordering to Norway

Starting from January 1, 2024, orders with Norway as the destination country do not include value-added tax. The customer is responsible for handling any customs obligations, such as paying the value-added tax, on their own.

Return and exchange policy

As a consumer, you have a right to cancel your order within fourteen (14) days since you have received your order. After informing us about your willingness to return your goods, you have fourteen (14) days to return the goods with the original gift box it was delivered with. The items you want to return have to be in the same condition as they were sold to you.

If you would like to change or return your product, we kindly ask you to contact us beforehand. This allows us to offer you the most suitable alternative according to your needs.

If you have decided that you want to return your goods back to us, kindly send the goods using a similar shipping package that you received it originally if possible. Kindly also include the packaging slip that was sent to you. The fee for returning the goods are covered by the customer, unless otherwise agreed beforehand. The amount of fees for returning the goods depends on the number and weight of the products.

Returns must be sent to the following address:

Klipsutin / KLTH Finland
Koulukatu 4
05800 Hyvinkää
Finland

Once we have received your return, you will be refunded your payment during 14 days.

Warranty

We grant a warranty for quality to all our products. If something has happened to your product, or you are wondering about something, please do not hesitate to contact us.

Prices Shown on Our Website

An agreement of ordering a product is made according to the current presented prices. Price exceptions (such as special offers) are shown on the product listing on our website or on the product pages.

We reserve the right for price changes at any times without separate notification. Price changes apply only to the orders that are created after the price changes.

We reserve the right to cancel the shipping of undelivered products, if there has been an obvious pricing mistake concerning these products on our website.

Registering

Creating an account during the ordering process is completely voluntary. By registering, however, you can for example view your current and past orders.

Privacy Protection

We are committed to protect and store the data of our customers in safely manner. You can read more about how we handle your information on our privacy statement.